All products sold on this website (www.urbantime.ph), including promotions and sale items, are exempt from refunds, returns and/or exchanges, unless proven to have been received with a defect or damage.

Freebies and/or samples are given on an as-is where-is basis and are not subject to returns, refunds or exchanges.

We sincerely apologize if you've received a product that is not up to standard. Allow us to exchange your defective product for the same kind in a good condition. To start this process, kindly send us a message to our official Facebook Page with your name, order number, details of the concern, and photos of the incorrect/damaged item. We’ll get you taken care of right away.

For further concerns regarding refund and returns, you may reach out to Urban Time on Facebook.